Enhancing Claims Service

We are pleased to announce we have partnered with Crawford & Company, a company that shares our commitment to excellence and efficiency.

Crawford is a leading provider of claims management services to the insurance industry. They have spent nearly a century handling every type of claim in nearly every part of the world. This extensive global expertise allows them to drive better outcomes for clients and their customers around the globe.

From 1st April 2024, Crawford will take over the management of property claims on a selection of our policies. They will be handling our Travel Agents and Tour Operators Office policies and a handpicked selection from our London Market portfolio.

Amy Mead, Claims Manager at Touchstone Underwriting said,
“Touchstone Underwriting and Crawford are joining forces to raise the bar in claims management. With a UK and Northern Ireland network of adjusters ready to respond, technical competence and a managed repair network – together we will significantly improve our claims service for property claims on these facilities.”

Wayne Brand, head of Crawford TPA, UK & Ireland, added
“We are delighted that Touchstone has placed their trust in us and we are looking forward to building a dynamic relationship aimed at continuously improving service and outcomes for Touchstone’s customers.”

This strategic alignment pairs our bespoke underwriting services with Crawford’s expertise in claims management. It signifies mutual commitment to excellence and a shared vision of service that goes beyond the expected. It’s not just about getting claims resolved; it’s about ensuring the entire process is as hassle-free as possible.