We pride ourselves on our fast and efficient claims service
We work closely with insurers and loss adjusters and have formed strong partnerships to provide everything you and your client will need in the event of a claim
Contact our claims department
Submit a claim
Email us
For any other claim enquiry please email us. Please include:
- The policy number
- Date of loss
- Details of the event
- Contact information
We will acknowledge receipt within one working day and provide initial advice or request information as needed.
Submit a claim
Please submit your clients claim using the form below.
Alternatively, if the loss or damage is extensive, please call our Claims Department as soon as possible and have the following information to hand:
- The insurance policy number
- The date and time that the loss occurred
- Details of the event
- Contact details for the policyholder
Contact your Broker
If you have a crisis event out of hours, please refer to the Crisis and Emergency section of the policy wording for current details and advice. What is Crisis Response?
Opening hours 9.00am – 5.00pm Monday to Friday.
Excluding bank holidays.
During out of hours, please refer to the policy wording or our Product pages.
@touchstone-underwriting-limited
@touchstoneuw