We pride ourselves on our fast and efficient claims service

We work closely with insurers and loss adjusters and have formed strong partnerships to provide everything you and your client will need in the event of a claim

How to submit a claim

Please submit your clients claim using the form below.

Alternatively, if the loss or damage is extensive, please call our Claims Department as soon as possible on 01923 298 431 and have the following information to hand:

  • The insurance policy number
  • The date and time that the loss occurred
  • Details of the event
  • Contact details for the policyholder

For Tour Operators Liability claims, please download and complete this form.

For any other claim enquiry please email us.

We will acknowledge receipt within one working day and provide initial advice or request information as needed.

Opening hours 9.00am – 5.00pm Monday to Friday. Excluding bank holidays. During out of hours, please refer to the policy wording or our Product pages.

Tour Operator policies only: if you have a crisis event out of hours, please refer to the Crisis and Emergency section of the policy wording for current details and advice.

Our claims department contact details


01923 298 431



Submit a claim online

  • Your details

  • Policy holder details

  • Max. file size: 512 MB.