Read what our brokers say about us

This is why we love what we do…

“Just want to give some great feedback on the new business yesterday with Lauren, she was a great help at such a short notice with a risk that wasn’t standard.

Also feedback from the rest of the Glendinning team that both Simon and Lauren are really helpful and very quick at getting back to anyone who is sending through new enquires.

I would certainly say you are first on the list for any marketing I am carrying out and it looks like my colleagues are heading in the same direction!

Thanks again!”

Sam, JM Glendinning Insurance Brokers

“We got introduced to [Touchstone Underwriting] circa 12 months ago by a new member of our team that had used them in the past. What an introduction!! They have been a fantastic addition to our panel and our only regret is that we didn’t deal with them sooner.

Jo and her team are not only knowledgeable, but quotation turnaround times are exceptional – whereas multiple providers have been disrupted during the pandemic we’ve not seen any drop in appetite or service levels at all.

Jo recently assisted us with a property owners risk, which due to the current situation, including elements of unforeseen unoccupancy – a prompt, pragmatic and sensible approach was provided by [Touchstone Underwriting] which resulted in us ultimately winning the business.

Keep up the good work!!”

Marc, Spencer Hayes Group

“I would say the helpful attitude of underwriters and sales manager is by far the best selling point. The fact [you] are willing to do risks which are otherwise problematic (i.e. elements of  un-occupancy) and sit outwith the box is also very helpful.

[Your] sales manager is also a regular visitor to our office to see if there is anything he can do to help us with new or existing business and takes on and resolves any troubleshooting issues.

Premium flexibility is also good in terms of securing new business.”

Karen, Calcluth & Sangster

“I am new to [Touchstone Underwriting], but have recently placed a policy with them.

Throughout the whole process, Jo and Stuart provided excellent service, combined with the technical support that I needed to make me feel comfortable moving the piece of business to them, at a very competitive price.

I will have no issues in placing business with them in the future!

Thanks guys!”

Supporting broker

“Just wanted to send a quick message of thanks. I was going around in circles before your invaluable help and I am delighted with both the cover provided by Touchstone Underwriting and broker recommended.”

Michael, (a travel client)

“Many thanks Stuart for your assistance here, which is greatly appreciated.

A fine example of great customer service, thank you both! It’s a shame not all insurers are as customer focused as you guys clearly are!”

Andrew, Wrightsure Services Ltd

“What a breath of fresh air dealing with David at Touchstone Underwriting, who is keen to work alongside us and as importantly responds in a timely manner.”

Ron, BJP Oxford

“Just wanted to write a few words in respect of the [recent construction] case and thank you and the team for your assistance in writing this business.

The risk had seen an unfair increase on the existing terms along with a late notification of renewals.

Having spoken briefly with an outline , we agreed to submit a presentation first thing early on a Friday – and with some conversations held during that day – competitive terms were duly presented to the insured by close of play.

A common sense approach to claims was achieved and an excellent rating, all backed by quality insurer.

Furthermore we were able to speak on the Saturday morning with decision making underwriters and close the risk, binding cover later that day.

A very impressed broker and client with the ability to find a solution and CCQ issued being the clincher.”

Graeme, Davies Craddock Ltd

“Excellent service both from underwriting and administration departments. Feel secure in the knowledge that they will go the extra mile to secure our business.”

Kay, Crendon Insurance Brokers

“So despite a cheaper quote on the table, we managed to keep this one with you.

Purely down to the extra covers you offer under your policy, client requested my opinion which swung his decision despite nearly a £100 saving on his premium with same level of main covers.

Always a pleasure dealing with you guys, I will log on and renew through the portal.”

Supporting broker

“[Touchstone Underwriting] are a very professional and personable team with excellent people who understand how to trade with brokers. They deliver a very good proposition even when up against tight timescales. “

James, Romero Insurance Brokers