Built for brokers
Why brokers choose us
Specialist expertise
We focus on the sectors we know best, giving brokers access to underwriters who understand the risks, challenges and opportunities.
Flexible underwriting
We don’t rely soley on automated decision-making. Our underwriters take the time to understand individual risks and look for solutions.
Direct access to decision makers
When you need guidance or support, you can talk directly to experienced underwriters who understand your risk and can help move things forward quickly.
Nationwide broker support
Our underwriting and trading teams support brokers across the UK, providing local expertise backed by national capability
Claims support
Our dedicated claims team supports brokers and policyholders throughout the claims journey, helping to deliver a responsive and professional service when it matters most.
A trusted MGA partner
As a specialist MGA, we underwrite on behalf of A-rated insurer partners and have built a reputation for technical expertise, service excellence and strong broker relationships.
Our credentials include:
We were a founding member of the MGAA when formed in 2011
We were granted Lloyd’s Coverholder status in May 2017
We are Chartered Insurance Underwriting Agents, awarded by the CII
We are accredited with Cyber Essentials Plus certification, a government-backed scheme showing commitment to maintaining the security of our data
Focuses on creating a safe workplace, mitigating risks, and prioritising the health and safety of our employees and partners
Ensures responsible environmental management, resource conservation, and compliance with environmental regulations
Our areas of expertise
Built around broker relationships
Technology helps us work efficiently, but relationships are at the heart of our business.
We believe brokers achieve the best outcomes when they have access to experienced underwriters who are approachable, knowledgeable and committed to finding solutions.
That’s why we focus on building long-term partnerships, providing consistent support and delivering the service standards brokers need to compete successfully in today’s market
Our values
Treating customers fairly is core to our business. We pride ourselves on the quality of our accessible and experienced Underwriters and the wide range of products we have in order to maintain or exceed our high service levels.
Professionalism & honesty
in everything we do
Loyalty
is rewarded at both customer and staff levels. We want to work with people that want to work with us
Customer service
is central to our culture. We believe in putting customers at the heart of our business, and always aim for excellent customer service
Teamwork
is the lynch pin that makes us a great team. We are all committed to each other
Integrity
underpins the way we work, communicate and act
Knowledge & experience
is what we have in abundance in all our specialisms
Our experienced, specialist team
Read our staff profiles and discover more about the brilliant Touchstone Underwriting team.
Prefer to be called
Sam
Sam
My favourites
Holiday: Anywhere in the USA
Food: Chicken nuggets and anything that involves salted caramel
Drink: Gin and tonic or amaretto and coke
Hobby: Boxing, swimming and reading
About my role
Managing a team who are claims handling across all products, from FNOL to settlement and recovery. Monitoring service from Insurer claims departments and helping brokers to ensure that our claims team give the best service we can.
Managing a team who are claims handling across all products, from FNOL to settlement and recovery. Monitoring service from Insurer claims departments and helping brokers to ensure that our claims team give the best service we can.
My favourite
Sport: Formula One
Food: Taco Tuesday
Drink: A nice cup of tea (or a glass of wine)
Holiday: Anywhere with some sun and good food
Hobby: Spending time on my allotment
Three things on my bucket list
1. Travelling to Borneo to see the Orangutans
2. Ride in a helicopter
3. Be driven in a hot lap in the F1 safety car
If I had a superpower, it would be...
Invisibility
Prefer to be called
Rich
Rich
My favourite
Sports: Football (season ticket holder at Watford FC), cricket and rugby
Holiday: Greek Islands
Food: Roast Chicken
Drink: Real Ale
Hobby: Sport in general, reading and walking the dog
Three things on my bucket list
1. See all the Greek Islands by modern yacht
2. Visit the Lagavulin distillery on Islay
3. Tour the battlefields of the First World War and the American Civil War
If I had a superpower, it would be...
The ability to see into the future
Interesting Fact
Leonardo Da Vinci could write with one hand and draw with the other at the same time
Leonardo Da Vinci could write with one hand and draw with the other at the same time
Hobbies
Golf (very poorly) and fine dining
Our partners
Zero Tolerance Statement
Following updated changes to legislation on the 26th October 2024, we would like to take the opportunity to remind all that the health, safety, and well-being of our colleagues is important to us. We are committed to fostering a respectful and professional environment for all our employees, brokers, and third-party partners whilst being committed to nurturing an inclusive and diverse environment for our colleagues.
All employees should be treated with respect and be free from any form of bullying, harassment, or discrimination. To support this, we continue to take bullying and harassment very seriously and we have a robust zero-tolerance policy in place to treat all allegations seriously and address any concerns promptly and appropriately.
Zero tolerance is everyone’s responsibility to maintain, and employee’s well-being and comfort while working for Touchstone Underwriting is of the utmost importance.
@touchstone-underwriting-limited
@touchstoneuw