We are an MGA, regulated and authorised by the FCA

We are specialists in the trade sectors we operate. We can deal with niche, hard to place risks and general insurance

We underwent a very extensive process to be granted Lloyd’s Coverholder status in May 2017

We are Chartered Insurance Underwriting Agents, awarded by the CII

Touchstone Underwriting

We were a founding member of the MGAA when formed in 2011

touchstone underwriting cyber essentials

We are accredited with Cyber Essentials Plus certification, a government-backed scheme showing commitment to maintaining the security of our data

Focuses on creating a safe workplace, mitigating risks, and prioritising the health and safety of our employees and partners

Ensures responsible environmental management, resource conservation, and compliance with environmental regulations

Where we are and what we do

We are based in Watford, Chelmsford, Dumfries and the City of London and underwrite on behalf of A-rated carriers for our brokers throughout the UK. We also have regional business development underwriters based in the South West & Wales, the North East and North West, Midlands and Scotland to support brokers locally.

We specialise in four key areas: property & commercial, liability & construction, hospitality & leisure and travel & tour. We also offer schemes and DUA management, including portfolio transfers.

Why choose us

A dedicated broker support team, on call whenever you need them
Specialist underwriters who will provide a quick, efficient and friendly service
We build relationships with our brokers – we are not robots sitting behind a screen
Our IT platform allows you and us to be efficient and accurate

Our values

Treating customers fairly is core to our business. We pride ourselves on the quality of our accessible and experienced Underwriters and the wide range of products we have in order to maintain or exceed our high service levels.

Professionalism & Honesty

in everything we do

Loyalty

is rewarded at both customer and staff levels. We want to work with people that want to work with us

Customer Service

is central to our culture. We believe in putting customers at the heart of our business, and always aim for excellent customer service

Teamwork

is the lynch pin that makes us a great team. We are all committed to each other

Integrity

underpins the way we work, communicate and act

Knowledge & Experience

is what we have in abundance in all our specialisms

Our Partners

Zero Tolerance Statement

Following updated changes to legislation on the 26th October 2024, we would like to take the opportunity to remind all that the health, safety, and well-being of our colleagues is important to us. We are committed to fostering a respectful and professional environment for all our employees, brokers, and third-party partners whilst being committed to nurturing an inclusive and diverse environment for our colleagues.

All employees should be treated with respect and be free from any form of bullying, harassment, or discrimination. To support this, we continue to take bullying and harassment very seriously and we have a robust zero-tolerance policy in place to treat all allegations seriously and address any concerns promptly and appropriately.

Zero tolerance is everyone’s responsibility to maintain, and employee’s well-being and comfort while working for Touchstone Underwriting is of the utmost importance.

Got a question about how we work? Get in touch with our team.

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