When your client faces a serious incident, they need immediate, expert help. DWF Crisis Response provides round‑the‑clock access to specialist lawyers, investigators, PR advisors and clinical psychologists — all ready to step in the moment a crisis occurs.
DWF’s Global Crisis Response experts are on hand 24/7 to guide and assist you.
WHAT IS CRISIS RESPONSE?
Crisis Response is a free, policy‑inclusive emergency service that gives insured clients instant access to DWF’s global crisis management team. It is designed to protect their people, reputation and business continuity during high‑pressure, high‑risk events.
Typical triggers include:
- Workplace accidents
- Environmental or pollution incidents
- Serious injuries or fatalities
- Allegations of financial crime
- Data breaches or cyber incidents
- Dawn raids or unannounced regulator visits
The service provides immediate intervention, strategic guidance and long‑term support to help clients stabilise the situation and recover.
HOW CLIENTS REGISTER
Clients are automatically registered once their policy is confirmed with Touchstone Underwriting. This ensures clients can use the service immediately when a crisis occurs.
Clients simply:
- Access their 24/7 emergency number via the policy wording or poster attached to the policy confirmation email.
- Share the poster/ QR code internally with key personnel
HOW THE SERVICE WORKS
1. A CRISIS OCCURS
The moment an incident happens, your client can activate Crisis Response. They receive instant access to a senior specialist who will guide them through the first critical decisions.
2. CALL THE 24/7 EMERGENCY LINE
Clients can call the emergency number connecting them directly to the Crisis Response team. This ensures rapid mobilisation of the right experts including legal, regulatory, PR, investigative or psychological.
3. IMMEDIATE EXPERT INTERVENTION
The team provides real‑time advice on:
- Regulator liaison
- Dawn raid management
- E‑investigation and evidence handling
- Media and PR strategy
- Stakeholder communications
- Employee trauma support
This early intervention helps prevent missteps that could escalate regulatory, legal or reputational damage.
4. ONGOING SUPPORT THROUGH THE INVESTIGATION
Once the immediate threat is contained, DWF continues to support your client with:
- Business continuity planning
- Reputation management
- Regulatory investigation management
- Lessons‑learned reviews
- Crisis training for future preparedness
WHY THIS MATTERS
A powerful value‑add for your clients
Crisis Response strengthens your proposition by offering clients a premium, expert‑led emergency service at no additional cost.
Reduces claim severity and escalation
Early specialist intervention often prevents incidents from spiralling into major losses, investigations or reputational crises.
Supports client retention
Clients feel protected, supported and reassured, especially during their most vulnerable moments.
Enhances your advisory role
You can confidently tell clients they have access to a crisis management team whenever they need it.
About DWF
DWF is a global legal business with over 4,000 people across Europe, the Middle East, Asia‑Pacific and North America. The team is “highly respected and recognised in Chambers and Partners as Band 1 for Health & Safety in the UK.”
DWF supports many FTSE100 companies and has advised on some of the UK’s most high‑profile incidents, including:
- Major food safety outbreaks
- International financial investigations
- Fatal industrial accidents
- Environmental and pollution events
- Public inquiries such as Grenfell Tower
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