CRISIS RESPONSE
TRAVEL & TOUR

24/7 Emergency Support Included With Your Insurance

WHEN A CRISIS HITS, CALL US FIRST. 

Crisis – any Event which involves; Death or serious injury which is life threatening or involves emergency hospitalisation.

 

HOW THE SERVICE WORKS

1. A crisis occurs

2. Call the 24/7 emergency line

3. Immediate expert intervention

4. Ongoing support through the investigation

HOW TO ACCESS CRISIS RESPONSE 

Call immediately when an incident occurs. 
Dial this number +441923 298 457

WHAT YOU GET

  • 24/7 emergency hotline
  • Immediate legal guidance
  • Support for passengers affected
  • Trauma counselling support where needed
  • Evidence handling and investigations managed with legal privilege
  • Optional policy extension to include media handling and PR support

WHEN TO CALL

  • Serious injury or fatality
  • 24/7 Support – Call as soon as possible for support

If you’re unsure whether it counts as a crisis, call anyway. 

WHY IT MATTERS

  • Protects your people
  • Protects your reputation 
  • Protects your business 
  • Crisis response included at no extra cost with your insurance

This is expert support you hope you’ll never need but will be grateful for if you do. 

Crisis Response is provided through one of Touchstone’s long-standing legal partners, with more than 20 years of experience supporting our clients through significant and often complex incidents, including:

  • Coach crashes
  • Multiple fatalities
  • Wild animal attacks
  • Food poisoning outbreaks
  • Hotel fires
  • Missing passengers
  • Natural Disasters