Hospitality & Leisure


We understand the complex nature of hotel insurance and can create bespoke policies specific to your client.

Whether your client’s hotel is a UK wide chain, independent or franchised, country house or boutique, part of a golf club or leisure business, we have the experience and expertise to support you.

We are able to cater for all types of risks from modern concrete block to Grade Listed properties, with or without spa and leisure facilities, with the focus being on excellent risk management.

Key documents

Policy Wording

Policy Overview

Disclosure Document

Product Oversight & Governance


Submit a claim

Complete our online form.

Alternatively, if the loss or damage is extensive, please call our Claims Department as soon as possible. Full contact details here.

Helpline details

For Emergency Medical Assistance whilst overseas +44 1243 621 066.

Claims Service – 0800 015 1498

Legal and Tax Helpline – 0345 300 1899

Commercial Legal Protection –

Risk Solutions Helpline – 0345 366 6666

Counselling Service Helpline – 0117 934 0105

Key benefits

Business Interruption cover for infectious disease including Norovirus

Loss of income following loss of Head Chef or General Manager

Average Waiver (five year valuations and index linking)

Free 24-hour crisis management support


  • Full theft cover
  • Average Waiver (5 year valuations and index linking)
  • Restaurant Wine Stock
  • Chefs Knives
  • Claims Preparation Costs
  • Outside Catering &/or Exhibitions
  • Seasonal Stock Increase
  • Beach Pollution – Oil Spill
  • Bedbugs Infestation – Positive cover including clean-up
  • Bomb Hoax
  • Loss of Attraction
  • National Lottery cover
  • Tronc
  • Professional Indemnity for event organisers & concierge
  • PL silent on Terrorism
  • Legal Expenses & helplines
  • Crisis Management

Additional cover

Your clients may build their own policies to include the following benefits:

  • Fidelity Guarantee
  • PA & Business Travel
  • Computer & Machinery breakdown
  • Engineering Inspection
  • Package Tour Regulations (PTR regs) – Tour Operators extension
  • Management Liability
  • Valet Parking & Limited Road Risks – Valet parking (including loss of use) and unregistered buggies, grounds maintenance equipment etc

Target Business

Our target profile is independent, owner operated Hotels with excellent risk management at the heart of the business.
Access our knowledgeable underwriters directly. Simply click the link to access the teams contact details.

Request a call back

Simply enter your details below and a member of the team will be in contact with you.

Please note, we are only permitted to deal with Insurance Brokers. If you are a customer, please contact your Insurance Broker for advice and information regarding your Insurance cover.