Office

2019 Service Survey winner

By August 5, 2019No Comments

Congratulations to Gary McKeever at Wrightsure Insurance Services (NW) who is the lucky prize draw winner from our 2019 Service Survey.

Thanks to all our brokers who completed the survey – your feedback is invaluable to us.  The above image summarises the words used by our brokers to describe us.

A handful of testimonials

“

Cover, price and you can speak to an underwriter and discuss the risk properly

IanCircle Insurance
“

We get great service from Touchstone Underwriting. Staff are accommodating and very helpful.

KarenCalcluth & Sangster
“

Excellent service both from underwriting and administration departments

KayCrendon Insurance
“

The staff are knowledgeable and promptly reply to queries.

ArfanBartlett Group
“

The process is quick easy when you are used to using the system and a point of contact is always handy to chase quotes through

JaneWPS Insurance
“

Quick turnaround and wide policy wordings

GaryWrighsure
“

Very easy to do business with! Good covers and competitive premiums

“

Good service, competitive premium, good cover

TimAJG
“

Always can help with quotes, where something is slightly different. Tend to get speedy responses also. Premiums competitive.

JoeSTP Risk Solutions
“

Jo Toolan and the team are always attentive and go out of their way to support where they can or let us know quickly if it isn't one for you

 

Here are the top line results:

49
said they are extremely likely to recommend us to a colleague or friend
83.6
of brokers (on average) rated our overall service, access to underwriters and suitability of underwriting terms applied as EXCELLENT
83
of brokers have access to our Broker Portal
51
of brokers with Broker Portal access, rated it as Excellent

Survey undertaken June 2019; 130 responses.